Terms and Conditions
The Terms and Conditions in this section will govern all sales concerning our store unless otherwise agreed to in writing, signed dtecables.com by
an authorized agent. Terms and Conditions contained in this section are as follows in each section. Customer's agree to all the following terms and conditions listed below once a purchase
is made. It is very important that each customer reads all of the following terms and conditions completely. If you as a customer are unsure of any terms listed below please call and speak
with a customer service representative for clarification. The terms are here to protect both the dtecables.com and it's customers. The dtecables.com has the right to change and
update the following terms and condition at anytime. It is recommended that you read the terms and conditions before placing an order, and also look to see if any revision have been
made. Revision will be posted in this section from time to time. As they occur we will indicate this revision as an Update to terms and date this revision for you to help save time.
Note that the dtecables.com will not assume any responsibility for any damage to equipment, data or other property resulting from the use of our products or services. The customer assume all
responsibility for the use of each product purchased. It is recommended that the customer make sure that the product being purchase suit his or her application needs properly.
Shipping and Order Placement
All orders placed with the dtecables.com are shipped FOB our warehouse in Sellersville, PA to insure against shipping error. All
standard product orders that are received by 3:30 pm EST. will be shipped the same day unless notified. Any orders received after 3:00 pm (EST). will be shipped the following business day.
All orders placed with the dtecables.com will receive an order conformation sent via e-mail. All customers may call and speak with a live sales representative. (Note: the online store
is there for your convenience for 24 hour order placement. Our customer service representatives are in Monday through Friday 8:30am till 5:00pm (EST). Since we ship via UPS
we are subject to their shipping schedules. You can check with us or UPS directly during holidays to see which days they are running. Orders shipped outside of the USA and Canada may be
charged a minimum of $5.00 handling fee. The dtecables.com reserves the right to ship from other locations if necessary, customer will be notified if shipping change takes place.
Customers may check the status of their UPS package via our online package tracking system which can be found in our Customer Services section of
our online store. Tracking a package requires ups to scan the package and upload it into their system. This information may not be available until the next business day. We do not
offer Tracking for Federal Express or the United States Postal Service online with us currently.
The dtecables.com offers a 30 day money back guarantee. Within 30 days of purchase if you are not completely satisfied with the purchase
you may obtain a Return Material Authorization (RMA) number from a dtecables.com Customer Service representative. This (RMA) number must appear on the outside of each package being returned.
The (RMA) number is for internal use so we can receive and process each return for credit properly. Returns received without an (RMA) number will be refused or received without credit
issued. Products being returned for credit must be shipped to us with freight prepaid. The dtecables.com will determine if credit can be issued upon evaluation of the returned products.
Stock items ordered in error must have a Return Material Authorization (RMA) number issued within 30 days of the original order date. These parts are eligible for full credit only if the returned
products and packaging are in mint and resalable condition. A repackaging charge not to exceed 10% of the sale price may be charged on any products not returned unopened. Under no
circumstances will credit be issued after 30 days from date of invoice. All freight charges are the responsibility of the customer. We recommend that all returns are sent back to us via UPS
or Federal Express for tracking purposes. The dtecables.com does not accept responsibility for any returned products that do not make it back to our location. Defective items must
have a Return Material Authorization (RMA) number called in prior to shipping. Custom Product are not returnable for any reason unless they are found to be defective.
At the dtecables.com we strive to stock every cable and cabling product listed on our web site, but from time to time we do run out of
stock. If this happens an e-mail will be sent to you informing you of current stock in house and when stock is due into our location to fill this order. At that time it is your choice
to continue with the current purchase or to cancel that order, balance, or item from your order. At the dtecables.com it is our pleasure to serve you, our valued customer. We in no way
want to inconvenience you.
Shortages or Wrong Item
At the dtecables.com we strive to ship each order complete without any mistakes but if a shortage or wrong item should occur you must report
any problems within 7 business days of receiving the order, otherwise these orders will be deemed as complete.
Pricing is subject to change without notice. The dtecables.com reserves the right to correct any typographical errors.
Any orders shipped to or picked up in Pennsylvania is subject to 6% sales tax and is added, unless Buyer provides an "Pa Sales Exempt
Certificate" when establishing their account.
Payment Processing and Security
At the dtecables.com payments can be made with Credit Cards, currently we accept Visa, Master Card, American Express, and
Discover. You can apply for terms with us by completing a credit application which can be downloaded here.
At the dtecables.com we take every precaution to protect our users' personal information and to store it securely. We protect your
credit card information and other personal information by using SSL (Secure Socket Layer) technology (the industry standard security protocol), hosting our site on secure servers, and maintaining
Secure Site status from Thawte. We use E-Commerce Exchange to process your credit card information. We require only the personal information that is needed for safely processing
your online order and for contacting you about your transactions, if necessary. It is used exclusively for that purpose. Your information is safely stored behind a firewall that protects it
from users from other networks. It is very important that once you create a Customer ID and password that you keep it private to prevent fraud. dtecables.comwill not assume responsibility
for circumstances beyond our control.
In order to purchase from dtecables.com a customers must first go through our customer registration page or complete this process at the end
of there first order. Customers should know that dtecables.com will not pass your registration information to any other parties nor will we send unwanted "sales" emails or faxes (known
as spam). E-mail is the primary means of communicating with dtecables.com. Your e-mail address is where your invoices, conformations,
and any other order information will be sent.
We do warranty all computer cables for 1 full years from the date of purchase, this warranty entails that all cables will be defect free and
in excellent working condition upon arrival without any flaws to materials or workmanship to each customer. If for any reason you suspect a problem with our products you must report them to
us within 7 business days, other wise we will assume the product arrived without any flaws to materials or workmanship. The warranty is voided if the product has abnormal wear and tear due to
any other distress caused by misuse. Any alteration to the cables or products that the dtecables.com sells automatic voids any warranty related to each product.
At the dtecables.com we do our best to ensure all data is current and up to date on our web site, however dtecables.com assumes no
responsibility for inaccurate or out-of-date information within our website. At the dtecables.com we also strive to offer the best products and services at affordable prices, but dtecables.com will not
assume responsibility for any damage to equipment, data or other property resulting from the use of our products or services beyond the price of products purchased from dtecables.com.
dtecables.com also reserves the right to revise its policies at any time.
All trademarks referenced in this web site are the property of the respective manufacturer..